Legal terms and conditions for using Relica
Effective Date: January 2026
By accessing the Site, contacting the Company, or subscribing to a Membership or the Relica Cloud, or any other Product or Service of Memnarch Ltd., you are agreeing to these Terms of Service. The Company reserves the right to update and change the Terms of Service at its discretion.
By accessing the Site or using the Software, you represent and warrant that you are 13 years of age or older. If you are under the age of 13, you may not under any circumstances access our Sites or use our Software. If you are under the age of 18, you may use the Site and Software only under supervision and approval of a parent or legal guardian who agrees to be bound by these Terms.
The Company is not a contracted worker for the Customer, and the Product is not a work-for-hire. This agreement is nonexclusive of other agreements. Company exclusively retains all intellectual property rights and ownership of the Service. The Customer retains all rights and ownership of their property; this agreement does not facilitate an exchange of rights or ownership.
The Sites and their contents (text, images, videos, and software) are protected by U.S. and international copyright laws. Any reproduction, modification, distribution, transmission, republication, display, replay, or performance of the content of the Site, unless otherwise granted, is strictly prohibited.
These Terms provide that all disputes between you and the Company will be resolved by binding arbitration. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND YOUR RIGHTS UNDER THIS CONTRACT.
Upon purchasing or downloading Software from the Sites, the Company and the Customer enter into a legally binding contract set forth in the End User License Agreement ("EULA") distributed with the Software. While the Customer has an active, relevant Subscription, the Company agrees to make deliverable to the Customer the Software in a digital form, and grant usage rights according to the text of the License.
Your use of the Product, including use of the cloud storage service, is subject to the validity and payment status of your membership subscription. Membership is available on a monthly ($7/month) or annual ($60/year) basis, granting the Customer the privilege of unlimited backups and restores to and from local, network (NAS), and cloud destinations subject to physical device limits or restrictions.
Upon cancellation of a membership subscription, the Customer retains read-only access to restore data from local, network, and bring-your-own-cloud destinations configured during the active subscription period. This restore-only capability is provided as a courtesy and may be modified or discontinued at the Company's discretion.
A membership subscription to the Service may be associated with as many devices as the customer owns or is in direct control of, unless the technical burden on the Company becomes excessive. The Company recommends no more than about 10 devices per account abiding normal usage conditions.
Accounts with the Company may only be used by the account owner. The Customer agrees to keep account password, encryption key, and other credentials secret (including from the Company itself).
Cloud escrow refers to the Company's optional managed cloud storage service. Using this service activates a cloud storage subscription which is separate from the membership subscription. The Company may offer data storage across multiple independent cloud services for redundancy.
The Customer grants the Company the right to transmit your backup data to third-party service providers for the fulfillment of the service. Your data is encrypted before leaving your computer with a key the Company does not store on its systems.
Cloud escrow storage requires an active, paid subscription. Upon non-payment or cancellation, the Company reserves the right to delete all cloud escrow data after a grace period at its sole discretion. Post-cancellation restore access does not apply to cloud escrow storage.
Cloud escrow subscriptions are billed monthly based on approximate storage space usage relative to the number of cloud providers. A minimum charge of $1.00 per month applies to all active cloud escrow subscriptions, regardless of storage used. Usage beyond the minimum is billed at the then-current rate per GB per provider. Termination of a cloud escrow subscription still requires a final payment for usage up to that point.
The Company offers an optional "Immutable Mode" feature for cloud escrow destinations that provides ransomware protection by preventing backup data from being deleted or modified for a specified period.
When enabling Immutable Mode, the Customer must select a protection period of 30, 90, or 365 days (the "Lock Period"). Once enabled, Immutable Mode takes effect immediately and backup data cannot be pruned, deleted, or reduced until the Lock Period requirements are satisfied.
Important: By enabling Immutable Mode, you acknowledge and agree that:
Requests to disable Immutable Mode are queued and will not take effect until the Lock Period has elapsed from the date of your most recent backup. During this waiting period, your backup data remains protected and cannot be pruned or deleted. The Company will display the earliest date on which Immutable Mode can be disabled.
Upgrades to a longer Lock Period (e.g., 30 days to 90 days) take effect immediately. Downgrades to a shorter Lock Period are queued and will not take effect until the current Lock Period requirements are satisfied.
Notwithstanding the foregoing: The Company retains the right to delete cloud escrow data, including data protected by Immutable Mode, in the following circumstances:
Immutable Mode protects your data from unauthorized deletion by third parties and from accidental deletion by you or the Software. It does not create an obligation for the Company to retain data indefinitely or in the absence of a valid, paid subscription.
While Immutable Mode is designed to provide protection against ransomware and unauthorized data deletion, the Company makes no warranty or guarantee that Immutable Mode will prevent all forms of data loss, corruption, or unauthorized access. Immutable Mode is one component of a comprehensive data protection strategy and should not be relied upon as the sole means of protecting critical data.
The Company agrees to offer Support for paying Customers through the methods it designates as official support channels. The Company will strive to provide the most helpful Support it can within its financial, time, and physical constraints.
Either the Customer or the Company may terminate a Subscription at any time. Upon termination, all services, privileges, rights, products, and amenities provided to the Customer may be immediately revoked or cancelled by the Company. The Company reserves the right to delete any and all of that Customer's data from its own systems including cloud escrow accounts, subject to any applicable Lock Period requirements for accounts with active Immutable Mode where the subscription remains in good standing.
The Terms may be amended with addendum documents ("Amended Terms") mutually agreed upon in writing between Customer and the Company. If the Customer has special requirements, the Company may offer Amended Terms at its discretion.
You use the Site, Software, and Service, and any other property of the Company at your own risk. The Company is not responsible for any financial, data, or other loss experienced by the Customer as a result of using or accessing the Service.
EXCEPT IN THE CASE OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES RESULTING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE, SOFTWARE, OR CONTENT.
You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses arising out of your violation of these Terms.
Company warrants that all services will be performed in a professional manner using qualified, professional personnel.
THE WARRANTIES SET FORTH IN THIS AGREEMENT ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE SOFTWARE AND SERVICES ARE PROVIDED "AS IS."
The Company accepts major credit cards and debit cards as valid forms of payment.
The Company uses third-party payment processors for billing. The processing of payments may be subject to the terms, conditions and privacy policies of the payment processors.
By purchasing a Product, Customer authorizes the Company to charge the Customer's payment method for the price of the Product. Products or services which are billed as a subscription have automatic, recurring billing.
The Company offers a 30-day free trial for new accounts. During the trial period, Customers may use the full features of the membership subscription without charge. Cloud escrow storage usage during the trial is not included and will be billed at standard rates. It is the Customer's responsibility to cancel your subscription during the trial if you do not wish to continue.
Refunds may be requested within 30 days of purchase for membership subscriptions. Cloud escrow usage fees are non-refundable as they represent actual costs incurred. Refund requests should be sent to support@relicabackup.com.
You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Service. You agree not to attempt to gain unauthorized access to any portion of the Service or any other systems or networks connected to the Service.
The Company reserves the right to suspend or terminate your account if we believe you are violating these Terms or engaging in any fraudulent or abusive activity.
These Terms shall be governed by and construed in accordance with the laws of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Delaware.
For questions or concerns regarding these Terms, please contact:
Memnarch Ltd.
Email: support@relicabackup.com
Website: https://relicabackup.com